Privacy Policy

Introduction

Tail Fleet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet transportation platform and services.

By using Tail Fleet, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not use our services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Pet information (name, breed, age, medical records)
• Driver's license and vehicle information (for handlers)
• Profile photos and identification documents

Automatically Collected Information

When you access our platform, we may automatically collect:

• Device information (type, operating system, unique identifiers)
• Browser type and version
• IP address and general location data
• Pages visited and time spent on our platform
• Referral source

Location Data

With your consent, we collect precise location data from your mobile device to:

• Enable real-time trip tracking so pet owners can monitor their pet's journey
• Help handlers navigate to pickup and delivery locations
• Calculate accurate distance-based pricing

You can disable location services at any time through your device settings, though this may limit certain features.

Push Notifications

If you enable push notifications, we collect your device's push notification token to send you booking updates, trip status changes, messages from handlers or pet owners, and other service-related alerts. You can disable push notifications at any time through your device settings.

Crash and Diagnostics Data

We use third-party services (such as Sentry) to collect crash reports and diagnostic information when errors occur in the app. This data helps us identify and fix bugs to improve app stability. Diagnostic data may include device type, operating system version, app version, and technical details about the error. This data is not linked to your personal identity.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our pet transportation services
• Process bookings and payments
• Match pet owners with suitable handlers
• Facilitate communication between users
• Send booking confirmations, updates, and notifications
• Verify handler credentials and conduct background checks
• Improve our platform and develop new features
• Respond to customer support inquiries
• Comply with legal obligations
• Detect and prevent fraud or abuse

Information Sharing

We may share your information in the following circumstances:

• With Handlers/Pet Owners: To facilitate bookings, we share necessary contact and pet information between parties
• Service Providers: With third parties who help us operate our platform, including payment processors (Stripe), cloud hosting (Supabase), mapping services (Google Maps), and error monitoring (Sentry). These providers only access information necessary to perform their functions and are contractually obligated to protect your data with the same level of security and privacy protection as described in this policy.
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments
• Access controls and employee training

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at support@tailfleet.com.

Cookies

We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account information: Retained while your account is active and for a reasonable period afterward to allow for reactivation
• Transaction records: Retained for at least 7 years for tax, accounting, and legal compliance purposes
• Trip and location data: Retained for the duration needed to provide services, resolve disputes, and comply with legal obligations
• Communications: Retained for as long as necessary to provide customer support and maintain service records

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required for legal, tax, or regulatory purposes.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You may request details about the personal information we collect, use, and disclose
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions
• Right to Correct: You may request correction of inaccurate personal information
• Right to Opt-Out: You may opt out of the "sale" or "sharing" of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Do Not Sell or Share My Personal Information: We do not sell your personal information for monetary compensation. We may share limited information with advertising partners for targeted advertising, which may constitute "sharing" under California law. To opt out, contact us at support@tailfleet.com.

Third-Party Links

Our platform may contain links to third-party websites, apps, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.